FAQ
SHIPPING POLICY
Shipping Rates
CLC by COREY LYNN CALTER offers flat rate shipping options for ground as follows:
- 1 item- $15
- 2-items $17
- 3 or more $19
- Ground (5 - 9 days depending on location)
- Free shipping over $150
- 1 item- $15
- 2-items $17
- 3 or more $19
Tracking Information
You will receive an order confirmation once your order has been successfully transmitted. In addition, shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging on to fedex.com or ups.com and entering the tracking number you received
Modify an Order
We are here to help, Please contact Customer Service by email at admin@coreylynncalter.com to find out if it is possible to modify or cancel an existing order. We will try our best to accommodate reasonable requests.
Shipping and Handling Guidelines
Orders placed any day before 1 PM PST, 3PM PST M-F will be processed within 72hrs, excluding holidays, pending availability and credit verification. Arrival of your order should take place within 5 - 9 business days unless you requested expedited service. Customer Service (admin@coreylynncalter.com) will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We are unable to deliver to APO/FPO addresses and P.O. Boxes. We do not offer Saturday, Sunday or Holiday delivery.
Where do you ship?
CLC is currently shipping within the United States AND Europe only. For shipping to areas not listed please contact customer service admin@coreylynncalter.com
Price Adjustments
We will honor price adjustments on items purchased within 3 days of sales except on FLASH OR FINAL SALE items. We will not adjust on ANY items added after the end of the sale.
Returns
All returns must be sent back in unworn, undamaged condition within 7 days of receiving the item. Contact CLC admin@coreylynncalter.com for a return label to return your items. Unworn, undamaged merchandise must arrive at the address below within 14 days. Note: There will be a charge for return shipping.
New Items must be unused or unworn, in their original condition and with all tags, trims, belts, packaging, etc attached.
FINAL MARK DOWN ITEMS (any item marked below 49% off) CAN NOT BE RETURNED/REFUNDED
ADDITIONAL MARKDOWN ITEMS CAN NOT BE RETURNED/REFUNDED
You may use your own shipping but please BE AWARE WE ARE NOT RESPONSIBLE FOR RETURNED ITEMS. Make a note of the carrier and tracking information. If you choose to return using a different service send your original sales slip to:
NET RETURNS
Corey Lynn Calter Inc
719 s. Los Angeles st #400
Los Angeles Ca 90014
Please note a return shipping fee is charged at the below rates
1 item- $15
2 items- $17
3 items or more- $19
- A Return Authorization Number does NOT guarantee that a return will be accepted if the merchandise is found to be damaged or otherwise not in the original condition. Our goal is to be accommodating and make sure you are happy with your purchase.
- Our original form of payment will be credited minus the initial shipping fees. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request.
- All items designated as FINAL SALE or marked below 49% off are not returnable or exchangeable. Sale items with additional markdown are NOT RETURNABLE.
Exchanges
Whenever possible and based on stock availability, exchanges are available. For exchange inquiries please contact customer service via email admin@coreylynncalter.com or call customer service 213-627-7488 between 8am-4pm PST Monday through Friday.
PRIVACY
CLC by COREY LYNN CALTER (“CLC“, 'we', 'our', 'us') respects the privacy rights of its online visitors ('you', 'your', 'yours') and recognizes the importance of protecting the information collected about them. We provide this statement (“Policies”) to help you to understand what we may do with any personal information that we obtain from you. This Policies page guides how we collect, store and use the information that you provide us with. By providing your personal information to us, you signify your acceptance of this Policies page and agree that we may collect, use and disclose your personal information as described in this Policies page. This Policies page is incorporated into, and part of, the Terms and Conditions, which govern, in general, your use of the website maintained and operated by CLC (the “Site”). We will use your information only for the purposes set out below. Although we are committed to maintaining your confidence and trust in all of our activities with you, this Policies page does not govern our collection or use of data about you through channels other than the Site. Please exit the Site immediately if you do not accept these Policies or are accessing the Site in a country or other territory where use of the Site is not permitted. We may need to update this Policies page from time to time. We recommend that you regularly check this page to ensure that you have read the most recent version. Changes to the Policies page are noted here: Jan 2016: Changes to how personal information is collected and used.
If you are under 18, we require that you inform a parent or guardian about CLC Policies page and Terms and Conditions as well as requiring their consent to the Policies page and Terms and Conditions before registering with CLC or placing an order with CLC. CLC collects certain information when you interact with the Site. For example, the Site may collect “Personal Information” which is data that can be used to identify an individual, as defined by applicable law. The Site may also collect data that does not identify you specifically. The following is a list of data that we may collect and process about you:
- Information that you provide by filling out forms on the Site. This includes information you provide when you register to use the Site; subscribe to any services offered on the Site including but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter a competition or promotion sponsored by CLC; complete a survey; or report a problem with the Site.
- Your correct date of birth, which we may require that you submit accurately to ensure that you do not access the Site if you are not of a legal age to purchase items offered for sale on the Site.
- Any information you may provide when you contact us or send us a correspondence.
- Details of any transactions you carry out through the Site including the placement of any orders by you.
- Details of your visits to the Site including, but not limited to, your computer's IP address, password information, page interaction information, traffic data, location data, weblogs, and other data about the resources that you access.
We only save credit card information for those customers that have registered on the Site. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. In common with many websites, we use “cookies” to help us gather and store information about visitors to our Site. A cookie is a small data file that our server sends to your browser when you visit the Site. The use of cookies helps us to assist your use of certain aspects of the Site. You can delete cookies at any time or you can set your browser to reject or disable cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Site.we may use information from cookies for the following purposes:
- Traffic monitoring, for example, the IP address from which you access the Site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our Site.
- To recognize repeat visitors for statistical/analytical purposes.
- Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.
We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are:
- To customize or personalize your experience of the Site; for example, so that we can greet you on the site by name.
- For transactional purposes, such as credit card sales.
- To monitor your use of the Site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of the Site that you have not accessed previously.
FAQ
Q- Will my credit card be charged immediately?
A- No, your credit card will not be charged until your order is ready to ship.
Q- How can I change or cancel my order?
A- Please contact CLC customer service via email admin@coreylynncalter.com or call 213-627-7488 M-F 7am-4pm PST
Q- What are my payment options?
A- CLC accepts VISA, MASTERCARD, AMERICAN AND DISCOVER
Q- Are purchases made on www.coreylynncalter.com tax free?
A- We are currently required to charge tax in orders shipped to the state of California only.
Q- Is ordering on www.coreylynncalter.com safe?
A- Yes, secure socket layer (SSL) encryption is used for every transaction in order to ensure your order is secure. SSL encrypts the transmissions from our e-commerce servers and your computer. SSL encryption works by forming a matched pair with the transmission from your computer and our server , so that only the data to and from these sources can be valid.
Q- Does www.coreylynncalter.com ship internationally?
A- CLC currently ships within the USA and Europe only. Please contact us if you have further questions via email admin@coreylynncalter.com or call 213-627-7488 M-F 7am-4pm PST.
Q- I am interested applying for a position at CLC, where should I send my resume?
A- Email resumes with subject line “JOBS” to admin@coreylynncalter.com
Q- What is your shipping policy?
A- Our shipping policy is as follows:
Shipping Rates
ALWAYS FREE shipping on order over $150
CLC offers flat rate ground shipping options as follows:
Ground (5 - 9 days depending on location)
1 item- $15
2 items- $17
3 items or more- $19
Please note a return shipping fee is charged at the same rate
1 item- $15
2 items- $17
3 items or more- $19
**If you need 2-day or overnight shipping, please contact admin@coreylynncalter.com for rates.
Q- Can I Cancel or alter an existing order?
A- We will try our best to accommodate reasonable requests.
Q- What is your return policy?
A- Our return policy is as follows:
CLC by Corey Lynn Calter Return Policy
All returns must be sent back in unworn, undamaged condition within 7 days of receiving the item. Contact CLC admin@coreylynncalter.com for a return label to return your items. Unworn, undamaged merchandise must arrive at the address below within 14 days. Note: There will be a charge for return shipping.
New Items must be unused or unworn, in their original condition and with all tags, trims, belts, packaging, etc attached..
Once you have received a Return Authorization Number, please send your original sales slip to:
INET RETURNS
Corey Lynn Calter Inc
719 s. Los Angeles st #400
Los Angeles Ca 90014
- Shipping fees do apply to returned items.
1 item- $15
2 items- $17
3 items- $19
- A Return Authorization Number does NOT guarantee that a return will be accepted if the merchandise is found to be damaged or otherwise not in the original condition. Our goal is to be accommodating and make sure you are happy with your purchase.
- Our original form of payment will be credited minus the initial shipping fees. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request.
- All items designated as FINAL SALE or marked below 49% off are not returnable or exchangeable.
Exchanges
Whenever possible, based on stock availability exchanges are available. For exchange inquiries please contact customer service via email admin@coreylynncalter.com or call customer service 213-627-7488 between 8am-4pm PST M-F
